House Rules

Welcome to RiNo Retreat! These guidelines help ensure a great experience for all our guests while protecting this special space for future visitors.

Check-In & Check-Out

Check-in: 4:00 PM
Check-out: 11:00 AM

Check-in and check-out times are strictly enforced. Our cleaning staff arrives shortly after checkout time. If you need a later checkout, please contact us in advance for approval. Late checkout without written approval will result in a $100/hour charge.

Keyless Entry: Allow a few seconds for the system to unlock after entering your code.

Occupancy & Guests

Maximum Occupancy: 4 guests
Additional Guests: Not permitted without prior approval

Children of all ages are welcome. Please note that the space is not childproofed and we do not provide child-specific amenities such as outlet covers, safety gates, cribs, high chairs, children’s dishes, or toys. Parents are responsible for supervising children and ensuring their safety throughout the property.

Quiet Hours & Noise

Quiet Hours: 10:00 PM – 7:00 AM
Please respect our neighbors by keeping noise levels low, especially during quiet hours. This includes conversations, music, TV volume, and outdoor activities.

Smoking Policy

Strictly Prohibited: Smoking of any kind (including cigarettes, vaping, e-cigarettes, and marijuana) is not allowed inside the home, in the hot tub, or the back yard.

Outdoor Smoking: Permitted only on the front patio. Please:

Dispose of smoking materials properly
Do NOT put out cigarettes on furniture, wood posts, flagstone, fences, house, or any surface not meant to put out cigarettes.
Do NOT leave ashes or cigarette butts on furniture or ground.

Violation Fee: $500 fine will be imposed for any indoor smoking, hot tub smoking, outdoor smoking in non-designated area or improper disposal of smoking materials. No exceptions.

Note: This policy exists due to owner’s asthma. Thank you for your understanding.

Pet Policy

Welcome: Up to 2 dogs under 60 pounds Pet Fee: $25 per dog, per stay Approval Required: All pets must be disclosed and approved in advance

Pet Guidelines:

Dogs are not allowed on beds or furniture
Guests must clean up after pets immediately
Dog waste must be removed promptly from the yard
Dogs cannot be left alone unless crated
Excessive barking or aggressive behavior will not be tolerated

Fees:

Undisclosed pets or dogs over 60 lbs: $100 per pet, per stay
Excessive cleaning due to pet hair, dirt, or stains: $100 cleaning fee

Garden Policy: Your dogs are welcome in our award-winning designer garden! This professionally landscaped space features custom plantings, irrigation systems, and expensive materials. Pets must be supervised and cannot be left unattended in the yard. Guests will be charged full replacement/repair costs for any pet damage including: digging, plant destruction, irrigation damage, or landscape disturbance. Damage repair costs start at $200 and can exceed $1,000 for major landscape restoration. Supervised visits for bathroom breaks and play are perfect!

Events & Parties

Not Permitted: Unauthorized parties, events, or gatherings will result in immediate eviction without refund, a $500 fine, plus all additional costs including cleaning, damages, security, and legal fees.

Property Care

Treat with Respect: Please care for the furniture and appliances as you would your own home.

Report Damages: Notify us immediately of any damages to avoid additional charges.

Cleaning: Additional cleaning fees apply for excessive mess. You will be billed for any damages exceeding normal wear and tear.

Replacement: Guests agree to replace or pay for losses, breakage, or damage that occur during their stay.

Property Care and Damages: Property condition is documented via video walk-through before and after each stay to ensure accurate damage assessment..

Hot Tub Use

Enjoy Safely: The hot tub is available for your enjoyment, but use is at your own risk.

Maintenance: Our spa team services the hot tub weekly. They will not need house access and should not ring the doorbell. We’ll notify you when possible, but exact day and timing may vary.

No Smoking: Absolutely no smoking in or around the hot tub area.

Commercial Activities

Not Permitted: Commercial photography, filming, or business activities are not allowed without prior written approval.

Security & Safety

Safety Features: The property is equipped with a Ring doorbell and backyard security camera for your safety and protection.

Outdoor Lighting: The backyard lights turn on automatically at sunset and will turn off automatically at 5am. This is designed for your safety around the property, nighttime parking, and walkability in the yard at night.

Trash & Recycling

Please dispose of garbage and recycling in the appropriate bins provided on the driveway.

Booking & Payments

Primary renter must be at least 21 years old.
Reservations must be paid in full at the time of booking.
Only credit card payments are accepted.

Cancellation & Refund Policy

100% refund if canceled at least 14 days before arrival.
50% refund if canceled at least 7 days before arrival.
No refund for cancellations within 7 days of arrival.

Security Deposit

A security deposit starting at $250 depending on length of stay and will be held 2 days before arrival.
Deposit is released 7 days after departure, subject to inspection.

Legal Jurisdiction

This agreement shall be governed by the laws of the State of Colorado, specifically Denver County, Denver, CO, USA.

Liability

Guest Responsibility: Guests assume all risks associated with use of the property and its facilities.

Not Liable: The homeowners are not responsible for accidents, injuries, illnesses, or loss of personal belongings.

Indemnification: By booking, guests agree to indemnify and hold harmless the homeowners from any claims, damages, or expenses arising from their stay.

Lost Items Policy: We are not responsible for personal belongings left on the property. Please check thoroughly before checkout.

Contact Information

Questions or Issues: Contact us immediately at (720) 421-6789 or [email protected]

Emergency: Call 911 for emergencies

Thank you for respecting these guidelines. They help us maintain RiNo Retreat as a special place for all our guests to enjoy!