Effective Date: July 27, 2025 Kay Properties LLC (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, https://rinoretreat.com. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.

1. Information We Collect

We collect the following types of personal information:

• Name
• Email address
• Phone number
• IP address
• Address
• Payment details

2. How We Collect Information

Information is collected through:

• Online forms on our website
• Booking and reservation services via third-party provider OwnerRez
• Google Analytics
• Cookies for agreement to policy and analytics tracking

3. Use of Information

We use your information for:

• Processing reservations and payments
• Providing customer service
• Managing bookings
• Marketing and analytics
• Communication regarding your stay or inquiries

4. Sharing of Information

We may share your data with third-party providers only as necessary to provide our services:

• OwnerRez for reservation and booking management
• Google Analytics for website analytics and visitor behavior tracking
• CRM or email systems for customer follow-up (if applicable)

We do not sell or rent your data to third parties.

5. Children’s Privacy

We do not knowingly collect or solicit personal information from minors under the age of 18. If we learn that we have inadvertently collected data from a minor, we will delete such information promptly.

6. Your Rights and Data Deletion

You may contact us at [email protected] to request access, updates, or deletion of your personal information. Please note that for data managed by third-party platforms like OwnerRez, you may be required to contact them directly in accordance with their privacy policies.

7. Data Security

We take data protection seriously and implement appropriate security measures including:

• Secure servers
• SSL encryption
• Restricted access to personal information

8. Data Retention

We retain personal information as long as required by our third-party service providers (e.g., OwnerRez). We do not independently store data indefinitely, and retention is subject to those third-party policies.

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]